FAQ
Common questions.
Straight answers about how we protect people, property, and peace of mind.
What areas do you serve?
We are based in Rochester, NY and primarily serve the Greater Rochester area and surrounding counties. We also travel for executive protection, travel risk advisory, and special event coverage nationwide by arrangement.
Are your officers licensed and insured?
Yes. Every officer holds a valid New York State security license, and Private Protection Services LLC carries comprehensive general liability and professional liability insurance. We are happy to provide a certificate of insurance upon request.
How quickly can you respond to a request?
Our 24/7 dispatch line is always live. For urgent matters, we can often deploy within a few hours. Non-urgent consultations are typically scheduled within one business day.
What types of clients do you work with?
We protect executives, high-net-worth families, corporate offices, schools, churches, event hosts, funeral homes, and private individuals who need discreet, professional security.
Will your officers be obvious or intrusive?
Not unless the situation calls for it. We tailor our presence to your preference — from low-profile plain-clothes details to uniformed officers and marked vehicles.
How do you protect client confidentiality?
Confidentiality is built into every engagement. Our officers sign strict NDAs, information is shared only on a need-to-know basis, and we use secure communications for sensitive operations.
Can I request a specific officer or team?
Yes, returning clients may request officers they have worked with before, subject to availability. We also assign a single lead for each engagement so accountability is clear.
How are your services priced?
Pricing depends on the service type, duration, number of officers, and risk level. We provide a written proposal after an initial confidential assessment.